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Total Building Control Complaints Procedure

Written

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Complaint Received

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 Verbal
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Complaint assessed By principal
(Ian Bain).		 <--------------------

Details taken from complainant
1. Reason for complaint.
2. Against who.
3. Project details
4. Person who is making complaint
5. Possible remedies
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Complaint reviewed And staff interviewed        
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Details monitored and logged        
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Complainant contacted by Phone and
issue discussed		 -- Complaint resolved     ---------------------->
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\/		 <-- Complaint unresolved   |
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Where complaint cannot be dealt with by phone a meeting is arranged to
Discuss and resolve complaint		 ---------------------------> |
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Where the complaint cannot be resolved the complainant is given the following contact details with suggested contacts for type of complaint

  1. Construction Industry Council CICAIR Registrar Professional Conduct Matters.

  2. ACAI – General matters relating to Approved Inspectors.

  3. Depart for Communities and Local Government – Determinations on building control matters relating to differences of opinions in interpreting the requirements of the Building Regulations.

  4. Local Authority – Relaxation/dispensation of particular requirements.

   ---------->   Complaint Resolved
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